FAQ
Everything people ask us most often. If your question is not here, email info@sunsettouring.com and we will answer it.
Ordering & payment
Do your prices include GST?
Yes. Every price on this site is GST inclusive, so the figure you see is the figure you pay. Shipping is the only thing added at checkout.
How can I pay?
All major credit and debit cards, plus Shop Pay and PayPal. You will see every available option at checkout.
What does pre-order mean?
It means the item is on its way to us rather than sitting on the shelf. The product page shows how many are available and the month the shipment is due. Paying at checkout reserves your unit from that shipment, and we send it as soon as it lands.
Can I change or cancel my order?
If it has not been dispatched yet, usually yes. Email us as soon as you can and we will do what we can.
Shipping
Where do you ship from, and where do you ship to?
We ship Australia-wide from Belmont, Western Australia.
How much is shipping?
It is calculated at checkout from the weight of your order and your postcode, so you see the exact cost before you pay. Nothing is added afterwards.
How long until my order is sent?
In-stock orders are dispatched within 1-3 business days, and you will get tracking by email when it leaves us. Delivery time after that depends on your location and the carrier.
How are the big items sent?
Rooftop tents and awnings are bulky and travel by freight rather than post, which can take longer to regional and remote areas. Full details are on our Shipping & Returns page.
Products
Will a rooftop tent fit my vehicle?
Our tents mount to most roof racks, canopies and aftermarket bars, but load ratings vary a lot between setups. Email us with your vehicle, your rack or bars and what else you are carrying, and we will tell you straight whether it will work.
Something is sold out - will it come back?
Almost always. Email us with the item you are after and we will let you know when the next lot lands.
Returns
Can I return something?
You have 30 days from receiving your item to request a return, provided it is unused, in its original packaging with tags, and you have proof of purchase. Email us first - items sent back without requesting a return cannot be accepted.
My item arrived damaged. What now?
Contact us straight away with photos and your order number, and we will make it right.
About us
Who are Sunset Touring?
An Australian owned and operated 4WD touring outfit based in Western Australia. We stock the gear we would run on our own rigs.
How do I get in touch?
Email info@sunsettouring.com, or use the contact form. You will also find us on Instagram at @sunset_touring.