Shipping & Returns

Shipping

We ship Australia-wide from Belmont, Western Australia.

What shipping costs

Shipping is calculated at checkout based on the weight of your order and your delivery postcode. You will see the exact amount before you pay — nothing is added afterwards.

All prices on this site include GST.

How quickly we send it

In-stock orders are dispatched within 1–3 business days. You will receive tracking by email as soon as your order leaves us.

Delivery time after dispatch depends on your location and the carrier. Smaller items go by post; rooftop tents and awnings are bulky and travel by freight, which can take longer to regional and remote areas.

Pre-orders

Some items are sold as pre-orders. The product page tells you how many are available and the month the shipment is due. Paying at checkout reserves your unit from that shipment.

If your order mixes in-stock and pre-order items, email us and we can send the in-stock part first.

Delivery details

Please make sure your delivery address is correct at checkout. If you need the order sent somewhere specific, or you want it held, email us at info@sunsettouring.com and we will sort it out.

Returns

You have 30 days from receiving your item to request a return.

What we can accept back

To be eligible, the item must be in the same condition you received it — unworn, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Email info@sunsettouring.com before sending anything back. If your return is accepted we will send you a return shipping label along with instructions on how and where to send your package. Returns go to Belmont, Western Australia.

Items sent back to us without requesting a return first will not be accepted.

Damaged, faulty or wrong items

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us straight away so we can evaluate it and make it right.

What we cannot take back

We cannot accept returns on sale items or gift cards. Custom or personalised orders, perishable goods, personal care goods, and hazardous or flammable materials are also non-returnable. If you are unsure about a specific item, just ask before you buy.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Refunds

Once we receive and inspect your return we will let you know whether it is approved. If it is, your refund goes back to your original payment method. Depending on your bank or card issuer it can take a few more days to appear on your statement.

Your rights

Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded — if something is faulty, not as described, or does not do what it is supposed to, you may be entitled to a repair, replacement or refund.

You can read the full legal wording in our Refund policy.

Still need a hand? Email us at info@sunsettouring.com and we will get back to you.